Frequently asked questions
How do I place an order?
It’s easy! Drop us a line on jellybellycatering@gmail.com or call Jo on 021 440 487. If you’re not sure what to order, let us know how many you’re feeding and when, your budget and any dietary requirements and we can come up with some options for you to consider.
Help! Do you take urgent orders?
Usually we ask that orders be placed 2 days in advance, but we may be able to help on shorter notice. Call Jo on 021 440 487 & we’ll see if we can squeeze you in.
Do you cater for weekend events?
Normally no. Our customers tend to be workplaces who require catering on weekdays (and we like a little time off). But it doesn’t hurt to ask! Get in touch and we’ll let you know if we can help.
Is there a minimum order size?
We’re happy to cater for small events (minimum 6 people), but ask that you choose at least 6 of a particular item or sandwich filling as otherwise we end up with a lot of waste (e.g. we don’t want to buy a whole lettuce for 2 sandwiches!).
How is food served?
We supply our food on platters and in bowls for people to serve themselves (rather than plating up individual servings) as this is easier to transport and better for the environment (less clingwrap!). We can help with individual servings or even bagged lunches if this is important to you. If you order a salad, you will need to supply serving spoons or let us know if you’d like us to supply them for you.
Packed lunches/ individually wrapped items
We understand during these times some offices aren’t allowing shared food! So we’re happy to accomodate with individually wrapped items or lunch boxes. We exclusively use home-compostable cling wrap or biodegradable containers and cutlery. This will incur a small fee to cover labour and packaging costs.
What should I do with the platters?
You don’t need to wash them! Just dust off the crumbs, collect them all up and set them aside for pick up. All our plates should have either a Jelly Belly sticker or our name & a number on the bottom so should be easy to spot. Please let us know where you have left them for pick up after your event.
Can you cater for our fussy eaters?
That’s our specialty! Just let us know any allergies, intolerances or preferences and we can come up with something to suit, even if it’s not on our menu.
We take allergies extremely seriously and clean down and prepare high risk food in a separate area to ensure no cross- contamination. However, our kitchen does also handle nuts, seafood, sesame, gluten, dairy and eggs.
Can you deliver food hot?
We will do our best! We make sure food is piping hot and wrapped in foil (with steam holes) when it leaves our kitchen, but it depends on how far away your event is. Our kitchen is based in Mt Victoria so generally within 10-15 minutes drive of most CBD workplaces. Or If you prefer to heat your food on site, we can deliver it cold and provide heating instructions.
What about themed events?
We love a challenge! We have catered for loads of different events. Everything from 70s style buffets, Kiwiana morning teas, Christmas feasts, American Independence Day lunches and more. Email us with details and we’ll let you know what we can do.
Can you make me a cake???
Of course! We love cake. In fact, we live for cake. Let us know your favourite cake flavour, how many you’re feeding and the occasion, and we’ll let you know what we can supply.
Please note if not all plates are returned, we will charge an extra fee of $15 per missing plate.
How green are you?
We only use free range eggs, chicken, pork & fair trade bananas. We work with local suppliers such as Wellington Sourdough Bakery and Zaida bakery and source local ingredients wherever possible. We minimise waste, compost, recycle hard plastic, soft plastic, paper, card & glass, use reusable platters and biodegradable clingwrap or beeswax wraps (where possible). And we have an EV van which we use to deliver our catering.
What are your delivery fees & do your prices include GST?
Our delivery & plate pick up fee is $15.00 (including GST) per order in Wellington CBD. If you’re outside the CBD, let us know your venue address and we’ll let you know what delivery will cost. Larger orders may require a larger delivery fee if it requires two people to deliver.
Yes, the prices on the website do include GST.
What are your payment terms?
We’ll email you an invoice for your catering on the day of delivery, for payment within 7 days. You can pay by bank transfer or credit card. For credit card payments, there is a 2.9% transaction fee payable.
Do you require a deposit?
For bigger orders, we may require a 40% deposit on confirmation of your order which will be fully refundable if you cancel at least 7 days before the event.
What is your cancellation policy?
Cancellations less than 48 hours prior, we reserve the right to charge 30% of the quoted price to cover any ingredient or labour costs incurred.
Cancellations less than 24 hours prior, we reserve the right to charge 50% of the quoted price to cover any ingredient or labour costs incurred.
Cancellations less than 12 hours prior (or unusual orders), we reserve the right to charge 100% of the quoted price to cover any ingredient or labour costs incurred.